COVID19 UPDATE



Update: Message to Members

Reopening  –  Important Information

 

We are excited to report we will begin phase one of reopening our branch lobbies. Effective May 20th we will reopen the Grand Junction and Fruita, Colorado branch lobbies to members from 9:00am to 1:00pm Monday through Friday. We will do so in adherence to guidance set forth by our public health experts and the Centers for Disease Control and Prevention. We want to proceed with caution, so we ask that you continue to practice safe and healthy illness prevention methods inside our facilities moving forward.

 

To ensure the safety of both staff and members, Western Rockies will require masks be worn in our branch lobbies. We will ask that you stop at a designated area to remove your mask for identification purposes and then replace your mask while working with our staff.

 

All branches are marked with social distancing floor guides and germ shields have been installed at the teller lines. Western Rockies will also limit the number of members allowed in the branch at one time and have provided hand sanitizing stations in the lobbies.

 

Branch lobbies will be available in the afternoons by appointment only.

 

While we take every precaution to keep our members, staff and community safe, we ask that all members;

 

  • Clean hands often – Wash your hands with soap and water or use hand sanitizer, especially after touching frequently used items or surfaces.

  •  Maintain personal space – Please maintain social distance in our branches by allowing 6 feet of space between yourself and others.

  • Cover coughs & sneezes – Remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.  Throw used tissues in the trash and wash your hands.

  • Clean & disinfect – We will continue to follow proper cleaning protocol of our facilities, ATMs, electronics and soft surfaces.

  • Stay home when ill – Please stay home if you are feeling ill and use our many remote banking options instead.

 

 
 

REMOTE BANKING OPTIONS

 

If you have not yet, we encourage you to get to know our remote banking options. Should you feel ill, we ask that you remain home and conduct your financial business virtually until you feel well again. As a reminder, you can access your accounts remotely in the following ways:

 

MOBILE & PC BANKING

If you haven’t already, we encourage you to download our mobile app through the Apple Store or Google Play Store and Enroll in our online banking services: www.westernrockiesfcu.org

 

Remote banking services will help you manage your finances during any interruption in regular in-person services. Please click on the Resources Menu to view all the services available to you.

 

ATMs

Access your accounts using any ATM on our networks. Visit our website to find one near you.

 

DRIVE-up

If you aren’t comfortable coming into the branch, remember our drive-thru lanes offer the convenience of banking from your car.

 

If you don’t already have a Western Rockies Debit Card, please contact the credit union at (970) 243-2434 to order one.

We also understand that there may be instances where members find themselves facing financial difficulties.  We encourage members who are impacted to reach out to us to discuss ways we may be able to help.

We’re committed to being responsive to the needs of our members and staff as we cautiously transition back to usual business operations. We’ll keep you informed via our website if further changes in protocol are required. Should you have any specific concerns, please contact us at 970-243-2434 or via email at memberservices@wrockies.com.

 

For additional information regarding COVID-19, please visit the Centers for Disease Control and Prevention’s Resource Area.

 

Thanks for your patience and cooperation throughout these uncertain times.

 
Please beware of potential scams

Visit the FTC and WHO for information on how to protect yourself from scams.

Sincerely,

 Your Friends at Western Rockies Federal Credit Union



Branch Hours

In an effort to protect our members, employees, and community, Western Rockies is open with limited hours in our lobbies at our Fruita and Grand Junction Branches.  The lobby at our Rifle Branch will remain closesd until further notice.  

 

  • Loan, Member inquires, and Safe Deposit Box access will be addressed over the phone and in-person appointments may be scheduled as needed.

 

Grand Junction Branch:         

Lobby Hours 9:00  am - 1:00 pm Monday through Friday

Lobby by appointment only 1:00 pm - 5:00 pm Monday through Friday

Drive-up Hours 7:30 am – 5:30 pm Monday through Thursday

7:30 am - 6:00 pm Friday

9:00 am – 12:00 pm Saturdays 

 

Fruita Branch

Lobby Hours 9:00 am -1:00 pm Monday through Friday

Lobby by appointment only 1:00 pm - 5:00 pm

Drive-up Hours 9:00 am – 5:00 pm Monday through Friday

Saturday Closed-temporarily

 

Rifle Branches:        

Lobby Hours by appointment only

Drive-Up Hours 9:00 am – 5:00 pm Monday through Friday

9:00 am – 12:00 pm Saturdays 

 

 

 

 

How to Contact Western Rockies

Grand Junction Branch: 970-243-2434

Rifle Branch: 970-625-0212

Fruita Branch: 970-858-7422


Email: Memberservices@wrockies.com


 

Back to top